Many Spark customers have experienced a frustrating day on Tuesday after a technology fault knocked out its Xtra email service, store-based systems, website, app and customers’ voicemail.
Customers began reporting late on Monday evening that Xtra was not working and that Spark’s website was offline.
Some took to Facebook demanding compensation, complaining they were unable to access important business and personal emails.
Spark spokesperson Beth Stubbe said the outages were not security-related.
“We were undergoing some routine maintenance overnight on some of our back-end systems which resulted in an unforeseen outage.”
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Spark reported on Twitter at 11am that it had started restoring services, and its website was partially back online shortly before noon.
But links to its support pages and account services were still not working at 4pm, when Xtra was also still not functioning for at least some customers.
